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Free Webinar - Soft Skills for Paralegals

The Professional Identity Project
Part 3 - Combating Everyday Conflicts
Strategic Soft Skills
for Conflict Resolution

For Students, Recent Graduates and
Paralegals of All Levels of Experience

Seeking Tips on Job Enrichment

This course was presented and recorded on Friday, January 16, 2015. This course is available as a recording on the NALA Campus self-study site. Check here to register. Free.

Part 1 " Transition from School to Work" and Part 2 "Soft Skills" are also available free of charge. Follow the instructions on the login page, and find these courses and more listed under ""Available Courses".

This program will guide participants in using soft skills to avoid, accommodate, diffuse or resolve conflict within the office and and work settings outside of the office. The program will help attendees confidently address  everyday professional and personal struggles that diminish productivity and lead to dissatisfaction and burnout.

Presented by:
Elizabeth H. Nellis, ACP

Elizabeth H. Nellis, ACP is a NALA Advanced Certified Paralegal who has specialized in civil litigation for most of her career.  Ms. Nellis is currently a paralegal assigned to the housing unit of Legal Aid Services of Oklahoma. A graduate of the University of Oklahoma College of Law Paralegal Program, she has been active in local, state and national paralegal organizations.  Ms. Nellis was a two-term president of the Tulsa Area Paralegal Association, co-founder of the Oklahoma Paralegal Association, charter member of the Paralegal Division of the Tulsa County Bar Association and two-term NALA Region 4 Director (Oklahoma, Texas, Arkansas and Louisiana).   Ms. Nellis served NALA on the Professional Development Committee, is a member of the University of Tulsa Paralegal Program Advisory Board and volunteers for the Tulsa District Courthouse Assistance Program.

Ms. Nellis co-authored and presented “The Art and Science of Witness Interviews” at the Members Exchange at the NALA Convention in Kansas City, MO and continues the presentation twice yearly for NALA Campus Live!; she has been interviewed by Paralegal Today, profiled in the Tulsa Lawyer magazine and the nationally recognized internet “e-zine” The Paralegal Mentor.  Most recently she co-authored and presented “Transitioning from School to Work” for NALA at the Tulsa Community College Paralegal Program and co-authored and presented “The Professional Identity Project” podcast on The Paralegal Voice program on Legal Talk Network.   Elizabeth’s article “The Courthouse Assistance Program” was published in the May 2013 issue of NALA’s national magazine, Facts & Findings.

Cassandra Oliver, ACP

Cassandra Oliver, ACP, is currently NALA's First Vice President. She is a Senior Paralegal in the Legal Department of the Williams Companies, Inc., in Tulsa, Oklahoma. She has been a paralegal since 1987. She has been very active in the paralegal associations through her career. She is a member of the Oklahoma Paralegal Association, and the Tulsa Area Paralegal Association. She has been a member of the NALA Board of Directors since 2002. She holds a B.S. degree in Business Administration from Oral Roberts University; and an A.A.S. degree in paralegal studies from Tulsa Community College.

In addition to serving as a volunteer for NALA, Ms. Oliver is very active in public service to her community. She is a member of Leadership Tulsa and volunteers with Junior Achievement of Oklahoma. Ms. Oliver is a Distinguished Toastmaster with Toastmasters International and served as a Court Appointed Special Advocate (CASA) for many years and chaired the CASA Speakers Bureau. She is a former president and board member of Resonance Center for Women, Inc., of Tulsa, Oklahoma, an organization which promotes and supports the well-being and self-sufficiency of women and their families challenged by their experience with the criminal justice system.